EU Digital Services Act - Redress Options

Last Updated: September 21, 2025

Your Rights Under the Digital Services Act

The EU Digital Services Act (DSA) provides additional protection for users of online services. If you believe our content, services, or decisions violate EU law or your rights, you have several options for redress.

How to File a Complaint

1. Direct Contact

For the fastest resolution, contact us directly:

Email: contact@astroorigins.com
Subject: DSA Complaint - [Brief Description]
Response Time: Within 72 hours

2. National Digital Services Coordinator

You can also contact your national Digital Services Coordinator. Each EU member state has designated authorities to handle DSA-related complaints:

3. Out-of-Court Dispute Settlement

For more complex disputes, you may access certified out-of-court dispute settlement bodies:

  • Independent and impartial resolution
  • Available in all EU languages
  • Details available through your national coordinator

What to Include in Your Complaint

To help us address your concern effectively, please include:

  • Specific Content/Service: URL, screenshot, or description of the issue
  • Legal Basis: Which EU law or right you believe was violated
  • Impact: How this affected you personally
  • Desired Resolution: What action you'd like us to take
  • Contact Information: Your email and preferred language

Types of Issues We Handle

  • Content moderation decisions
  • Data protection and privacy concerns
  • Accessibility issues
  • Terms of service disputes
  • Algorithmic decision-making transparency
  • Illegal content or services

Our Commitment

AstroOrigins is committed to:

  • Responding to complaints within 72 hours
  • Providing clear explanations of our decisions
  • Cooperating with EU authorities
  • Maintaining transparent content policies
  • Respecting user rights under EU law

Additional Resources

File a DSA ComplaintReturn to Homepage